Organizational Security

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants. Our organization undergoes independent third-party assessments to test our security and compliance controls. We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised. Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies. Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management. We undergo at least annual risk assessments to identify any potential threats.

Server Security

We perform vulnerability scanning and actively monitor for threats. All databases are encrypted at rest. Our applications encrypt in transit with TLS/SSL only. Sun Print Solutions actively monitors and logs various services. Backup services are used to reduce any risk of data loss in the event of a hardware failure and monitoring services to alert the team in the event of any failures affecting users. We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Availability

We have designed our services to be highly available, using redundant servers in datacenters located in the mountain west. Our service availability is supported by 24/7 monitoring, backups, and business continuity and incident response planning.

Access Security

Access to infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected. We follow the principle of least privilege with respect to identity and access management. Quarterly access reviews of all team members with access to sensitive systems. All team members are required to adhere to a minimum set of password requirements and complexity for access. All company in-scope computers use a password manager for team members to manage passwords and maintain password complexity.

Confidentiality

Access to infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work. We perform background checks on all new team members in accordance with local laws.